Me: Hi! Welcome to ____ my name is kisarax, how may I help you?
Customer: ARE YOU A MANAGER I WANT A MANAGER.
Me: I am a supervisor who is trained to assist in all problems! How can I help?
Customer: NOPE, YOU ARE NOTHING. I WANT A MANAGER RIGHT NOW!
Me: Okay, what is your name and phone number so I can have a member of management call you back?
Customer: P(*$@)$&*@($)@&$)@(&$@)(&$@)($@&$ NO YOU CANNOT HAVE MY NAME OR PHONE NUMBER. I WANT A MANAGER NOW.
Me: Sir, I have your phone number as we do have caller ID. I need a name to go with the phone number or I will not be able to have a manager call you back.
Customer: &$)!@()@$&&!@$)&)(@&$)($@&$()@&!!! NO #*(&_$@($&@(@$&@($$&@)
Me: Okay, if you continue to curse at me I won’t be able to get a manager and I will have to disconnect the line. (Policy.)
Customer: $P*(@&%(@&)%)@&%)@&%)@&% $)@(&%@)(&%)% )(&!
Me: Okay sir, have a fantastic day! Please call back when you are able to remain professional and give us what we need in order to have a manager call you.
Customer: I DONT WANT YOU PEOPLE CALLING ME DO YOU SPEAK ENGLISH!?! ()$&_$*
Me: Sir, if you are receiving promotional calls from ____, I can go ahead and take you off our list.
Customer: F%$*()@&@$%*)
Me: Okay, as I said please call back when you can remain professional have a nice day! *Click*
Old call from back in the day
how do you expect anyone to introduce you to a manager when you wont give a name? Who am I calling? What do you want? In the period of time that it takes you to explain and I can reiterate, means a faster resolution time.
submitted by /u/kisarax
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