I work in a call center taking escalated calls in customer care for a cellphone company. One day an old lady calls saying we had to give her a credit for more than $1800.00. As I reviewed het account and her bills, I noticed she had a traveling package for $120.00 that renewed every month. According to her, we had been charging her for more than 3 years.
Me: Did you call to remove the package after you used it?
Old lady: eeeemmmm yes, yes I called to remove it.
Me: when did you call?
Old lady: eeemmm I don’t remember when, but I remember I called. You owe me thar money.
Me: you should have called to remove it. Since there are no records that you called, we can’t give you a credit for that. The last I can do is to give you a credit for three months.
Old lady: Ok. That’s fine give the three months.
Me in my mind: Read your stupid bills!!!!!!
