"I’m not yelling at YOU"

Definition of “yell”: to utter a loud cry, scream, or shout

Your tone has been “loud” as you’ve cursed me out for the past 15 minutes. You may not be mad at me, but it is an undeniable fact that you are YELLING at ME.

This crap is usually followed with “I know it’s not your fault” or “I know you’re just doing your job.”

I’m happy to listen to customer venting- to an extent. Sometimes stupid crap happens and sometimes it’s not their fault. I work the overnight shift, and half the time the people they need are the 9-5 Tier 2 people (and in most cases, anyone with half a working brain would figure their super complicated and involved issue is not a nighttime issue, but they call in regardless)

Fun fact! Being yelled at is not a pleasant experience for anyone! So, if you have to yell at someone, how about yelling at whatever lazy Tier-2 asshole has screwed you over (because that’s what usually happens at our office)? You’re going to call and yell at them anyway, why do you have to ruin my shift too?

You didn’t spend the last 20 minutes yelling at me, so why do my ears hurt?

submitted by /u/jitterbunny
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Is this the customer loyalty department?

When My Colleague Didn’t Do Her Job