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Spanish Lessons from Mr Customer.

I used to take inbounds call for an USA bank. Once a customer called because he was going to be in Costa Rica the following week and he wanted to be able to use his credit card there.

Me: Yours truly

C: Customer

*I asked all the information I needed to locate his account*

Me: You are going to be in Costa Rica from *this date* to *this date*. Is that correct sir?

C: No

Me: No? I apologize then sir, may you repeat me the dates please?

C: The dates are correct, the country is wrong, I’m going to be in COSTA RICA.

*I was confused because I just told him that, but I thought he may have misheard me or maybe we had a bad connection*

Me: Yes sir, you are going to be in Costa Rica from…

C: No, I’m going to be in COSTA RICA. Why do you pronounce it so weird? It’s COSTA RICA.

Me: I’m afraid I’m lost here.

(I was seriously confused about what was going on)

C: Here is an advice: If you are in America, learn english, or just go back to your country. You can’t even pronounce Costa Rica, for fucks sake.

*So:

  1. This guy thinks the words Costa Rica are in english.
  2. I’m a native spanish speaker, I know how to pronounce Costa Rica.
  3. He was giving me shit about “Knowing english if I’m in America* but he was going to Costa Rica without the first clue that’s spanish for “Rich Coast” (hypocrisy much?)
  4. I don’t even live in America anyway. *

Me: if you feel more comfortable with a native english speaker I can get you one sir.

C: Yes please.

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