I used to take inbounds call for an USA bank. Once a customer called because he was going to be in Costa Rica the following week and he wanted to be able to use his credit card there.
Me: Yours truly
*I asked all the information I needed to locate his account*
Me: You are going to be in Costa Rica from *this date* to *this date*. Is that correct sir?
Me: No? I apologize then sir, may you repeat me the dates please?
C: The dates are correct, the country is wrong, I’m going to be in COSTA RICA.
*I was confused because I just told him that, but I thought he may have misheard me or maybe we had a bad connection*
Me: Yes sir, you are going to be in Costa Rica from…
C: No, I’m going to be in COSTA RICA. Why do you pronounce it so weird? It’s COSTA RICA.
Me: I’m afraid I’m lost here.
(I was seriously confused about what was going on)
C: Here is an advice: If you are in America, learn english, or just go back to your country. You can’t even pronounce Costa Rica, for fucks sake.
- This guy thinks the words Costa Rica are in english.
- I’m a native spanish speaker, I know how to pronounce Costa Rica.
- He was giving me shit about “Knowing english if I’m in America* but he was going to Costa Rica without the first clue that’s spanish for “Rich Coast” (hypocrisy much?)
- I don’t even live in America anyway. *
Me: if you feel more comfortable with a native english speaker I can get you one sir.
C: Yes please.