A little background here. I work for a large webhosting company. Some of our brands are going through a migration right now affecting European and Asian business owners. The domain services/billing team doesn’t currently have phone support and can only be reached by email. I get this customer whose domain (website URL) is expired, which means his emails that are @hiswebsite.com wouldn’t be working. This guy must already be salty because he kept calling and we kept hanging up on him for about an hour because his line was too distorted we couldn’t hear shit.
Me: thank you for calling -company- web hosting support! May I have your name please?
C: my domain is expired and I can’t renew with self serve
Me: I’m terrible sorry about this, but in technical support we don’t have any method of renewing your domain on our end. You would need to contact our domain services team at firstname.lastname@example.org
C: you don’t understand, my domain is expired!
Me: I do understand that. However, I simply am not able to assist. This is the technical support team. You can get assistance with your renewal by emai-
C: MY DOMAIN IS EXPIRED
- nerves are starting to get smokey-
Me: Yes I definitely understand. Your domain is expired. But you have to contact-
C: My.FUCKING.domain. IS EXPIRED
Me: please do not talk to me like that. It is not my fault you reached the wrong department
C: domain expired. No EMAIL
me: you can use your personal email address to contact them. Just reference the domain in question and they can authenticate you during your conversation
C: don’t HAVE email, DOMAIN EXPIRED. I SICK OF TELLING YOU
Me: you dont even have a personal email? That’s interesting, having an email was required when you originally registered your domain name..
C: I canceled! Now you fix
Me: ok….I’m gonna put you on hold
I ask my supervisor wtf I was supposed to do .he told me I would have to email the billing team myself. I was about to but I kept him on hold for ten minutes and he finally gave up and became someone else’s problem. I don’t know how this guy is running a business