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What part of Out of Stock is it that you don’t understand?

[standard call opening]

Customer: I ordered Product last week and I haven’t received them yet and I want it NOW. [normal delivery time is 2-3 weeks, but sure]

Me: The Product just got out of stock, and normal delivery ti-

C: I don’t care how you do it, but you need to fix this. I want it by the end of the week.

Me: I can’t do that. I can prioritise your order, but we still have to wait until it’s back in storage before we send it to you.

C: Obviously you don’t understand how this works. I want you to fix this and call me back this afternoon when it has been sent. Bye. [click]

I hate these calls. I still have to call him back and lost likely be yelled at. Again.

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What do you think?

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