This was just bizarre.
Me: (Company), this is sh605, what can I do for you today?
Caller: I’m calling from my office, one of my employees is at the pump and his card isn’t working!! Is there something else we need to do to activate the card?
Me: Sorry? I think you’ve got the wrong number. This is an accounting office for (Company). We’re a third party travel company.
C: Well he’s stranded! He has no gas and his card keeps declining!
Me: That’s terrible. I’m sorry I can’t help you, this is a company that books rooms for hotels, you know? You should take a second look at the number you’ve dialed, you have the wrong company.
C: Well I need someone who can help on the phone with me immediately. This is UNACCEPTABLE, I’ve been trying to get this fixed all afternoon! I want your name so I can tell your boss how unhelpful-
Me: MA’AM. LISTEN TO ME. You have the wrong number!
C: You’re (Company that sounds nothing like what I’ve said twice)?
Me: No. This is Company.
C: How did I get your number?
Me: No idea…
C: grumbling about wasting her time and hanging up
Who the hell doesn’t understand WRONG NUMBER??