My friend who works in a call center for an airline company hung up on someone for the first time today (she’s been working there for about a year). F will be my friend and C will be the guy calling. (Obviously paraphrased and simplified)
C: Hi, I need to refund my ticket.
F: Sure, you can refund it, but you won’t get full price back especially since it’s so late.
C: This is ridiculous, you’re lying.
F: I’m sorry, this is the policy.
C: Put me on with your manager now
F: My manager is on vacation.
C: You’re a fucking liar. Put me on with your manager now.
F: hangs up