I work in a place where I get calls from many, many, lawyers who would rather scratch their heads than learn the system they need to be using.
Me -> Me
L -> Lawyer
Me: Blah blah, how can I help?
L : Yes, I added someone into the case incorrectly. I don’t want to go back and change it.
Me: Sure, I can go into your account and do that for you. For future reference, all you need to do is click “Remove” and that should do it.
L : Yeah yeah
Me : I removed the person, can you please refresh your page? You can do so by pressing CTRL + R on your keyboard.
*L refreshes page*
L: I removed him. So next time I just press CTRL + R to remove him. Y’all should put that on the website.
*Me dies because I face palmed too hard*