Background:
- I work in a very small call center (no scripts, quotas, or timed calls, and a tiny staff of 4 people), often there’s only one of us working at a time.
- One of my coworkers, Scott left the company in October. Then in December he had a massive coronary and died. This call came through about six months later.
- Our customer accounts are split into six different groups. Two of the groups use specialized administrative software I’m not familiar with, but one of those groups is handled elsewhere, so the actual number of customers we have to deal with that require that software is extremely small; we might get a call from one of these once every month or two. Getting me trained on this software is not a priority, their issue can usually wait.
I will be “Me”, customer will be “C”.
C: I just put through a withdrawal. Reverse it.
Me: I can’t.
C: Just do it.
Me: I can’t.
C: DO IT, AND F*{<ING HURRY UP ABOUT IT!
Me: I literally can’t. We have two kinds of accounts, yours happens to use specialized administrative software I’m not familiar with.
C: Come on, just reverse it.
Me: You’re not listening to me. I can’t; I don’t know how.
C: Transfer me to someone else.
Me: I’m alone, there’s no one else to transfer you to.
C: Put Scott on the phone.
Me: I just told you, I’m alone.
C: Put Scott on the phone.
Me: Again, I’m alone. Also, Scott no longer works here.
C: Put Scott on the phone. He knows how to do this.
Me: I can’t put Scott on the phone, he’s not here, he no longer works here, and he’s dead!
C: Stop screwing around and put Scott on the phone.
Me: You’re not listening to me! I’m alone. There’s nobody else in the office at the moment. Just me. Scott left the company last October, and he had a massive coronary and died in December. Scott’s dead; I can’t put him on the phone.
C: What? No… you’re kidding.
We ended up talking for a good 20 minutes after that, reminiscing about Scott. He kept saying, “Dude, I can’t believe Scott’s dead.”
submitted by /u/xanderbitme
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