Hi Folks, i work at a german Call Center specialized in public transportation. We are a third party call center for some train and public transportation companys throughout germany. Since its a nightshift im alone at our call center. Which means i have to take every call by myself.
(English is not my first language. Please be gentle 🙂 )
Me (M): Welcome at the hotline of train company AB. My name is Vorador, How may i help you?
Young Guy(G): I used your train and lost my Backpack. What can i do?
*I qickly look up what to do in this case for this client*
Me: I would fill out a lost and found form for you and will send it to the train personal. Wich train did you take?
G: Train 1 to City X.
M: Allright, give me a sec to look up the train. When did you take the train?
G: (Gives me the information)
M: An what kind of backpack did you lost?
G: A grey Fila.
M: What was in it? Papers? Clothes?
G (With a lowered voice): Ahem, look i was at a party in City Y and there is something from this party in the backpack. Could you please not open it?
M: Unfortunately we have to open every lost item, espacialy bags, to check for dangerous things. What is in it?
G: Some drugs from the party. Could you pleeeeaseee tell them not to open it? Come on.
M: I’m sorry but its the law that we have to give everything illegal to the police. Nothing i can do here.
Remember: Since I’m alone here I have to take EVERY call.
5 Minutes later i get another call from the same number.
(M): Welcome at the hotline of train company AB. My name is Vorador, How may i help you?
*Hangs up again*
and again 5 Minutes later the same number:
M: Welcome at the hotline of train company AB. My name is Vorador, How may i help you?
G (with a somewhat defeated voice): Hi, its me again. Ok, could you please recover my backpack. There are my fathers car keys in there. I need it back please.
M: Allright i will fill out the form with you. could you please give me your name?
G: Gives Information
M: Ok, i have everything we need. We will contact you when we find the backpack.