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The Hillbillies

I work for a large Cable Company and back when I worked the evening shift I took this call:

Me: Thank you for calling ******, how may I help you?

Customer: (very thick southern accent) Uh, yeah, we’d like to order one a dem dirty movies y’all got on here!

Me: Sure! I can definitely help you out! Could I please get your street address to pull up your account?

He proceeds to give me the address, but a couple things stick out to me right away after pulling up the account. First, it has a past due balance. Most likely the reason he’s calling since the order won’t go through on the cable box. Second, it’s under a woman’s name. No biggie, probably just his wife/ girlfriend, but our policy is to always verify the name on the account before we can discuss anything.

Me: Would the account possibly be under someone else’s name?

Customer: Oh yeah! This is my sister’s place! She’s right here if you wanna talk to her!

Me:…….

WHY IS SHE RIGHT THERE IF YOU’RE ORDERING A PORNO?????? WTF????

I actually didn’t say anything like that. Just paused for a moment and then proceeded on with the call as normal.

They of course weren’t willing to pay the bill, so they ultimately didn’t get to watch a porno together. Well, through the cable box anyway.

Ew.

What do you think?

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Where did you end up after the call center?

Repeat after me: I do not look after your account. I know nothing.