I work for a large restaurant delivery service and this happened Sunday night.
Me: Thanks for cal-
Rude guy: Where’s my food??
Me: Just a momen-
Rude guy: I said, where’s my food?? (literally yelling now)
Me: (sits in stunned silence for a second)
Rude guy: Don’t even think about putting your headset down. You are customer service and you will not put your headset down! (still yelling)
Me: I’m sorry. Did you just tell me not to put my headset down?? (definitely not the right thing to say lol)
Rude guy: I did. Did you not understand me? Do your job and tell me where my food is. Now.
Me: I will check for you when you stop yelling at me. (I was super pissed at this point and could not be empathetic. I couldn’t do it.)
Rude guy: I’m not yelling. (Now he starts purposely talking in a quiet, condescending voice.) Does this sound like yelling? I asked you a question. Where.is.my.food? Do you not know your job? You’re customer service. Tell me what your job is. Or do you not know? Where’s my food?
Me: (doesn’t say anything but pulls up order)
Rude guy: I told you NOT to put your headset down. I know you’re there. (yelling again). Do you not-
Me: CLICK (annnd hangs up on him)
This is not what I should have done and he got the better of me but he was the meanest person I have ever talked to. I notated his account and had to take a few minutes personal time to calm down. People are becoming more entitled by the minute.