I work in a medical call center, a lady calls in:
Me: “How can I help you?”
Lady: “Yes my name is XXXXX, I’d like to cancel and reschedule my appointment.”
Me: “Sure, let me just pull up your chart. May I have your date of birth please?”
Lady: “You guys really need to find a different question to ask.”
Me: “I apologize, we ask everyone the same question though.”
(me waiting for her to give it to me)
Lady: “Well I’m in a room full of people, do you really think I want them to know how old I am?”
Me: “Sorry ma’am but due to HIPAA laws, I need three identifiers in order to access your chart and verify your identity.”
Lady: “Well, you all need to start asking different questions.”
(I chuckle with her, waiting, assuming she’s gonna give it to me)
silence
Me: “Ma’am, would you like to call me back when you’re in a more private location?”
Look, no one cares how old you are. You’re not an exception to the rule. In retrospect, I should have just asked her to tell it to me backwards or something, lol.
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