"So, do you consider your problem to be solved?" "Yes" 10 minutes later I get complaints for not solving costumer’s problem

I worked at tech support for a specific phone brand until a few months ago. Once I got a very confused costumer with several things she wanted help with. She kept jumping back and forth between her different issues.

I finally manage to solve her first issue, unable to receive e-mails to the account she added to the default mail app on the phone.

Me: So, do you feel like this issue is resolved?

Her: Yes.

She was very confused and incoherent through the entire call so I ask her again.

Me: Are you sure that the issue with your e-mail is completely solved?

Her: (annoyed) Yes! I told you!

Me: Alright, great. For your next issue I will have to transfer you to our senior department.

Her: (even more annoyed) Heavy sigh Fine… But make sure to tell them what my problem is! I DO NOT want to have to go through this all over again.

Me: Absolutely, I understand that. So your current problem is (Explains problem back to her. I can’t remember what it was anymore, but it doesn’t really matter to the story.)

Her: (Annoyed again) YES! That’s what I told you!

At this point I put her on hold, talk to a colleague at the senior department, explains the issue and he takes over.

Ten minutes later, someone taps me on the shoulder.

He: Are you u/IRoastYouLikeAPig?

Me: Yes?

He: (pissed) You transferred a call to me. The costumer was really upset because she wanted to get help with her e-mail on the phone and you gave me a completely different issue. She freaked out on me.

I explain to him what happened (even though don’t really understand it myself) but I couldn’t tell if he believed me or not.

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Caller truly believes she is the doctor’s only patient..

Accidents happen