I work in a benefits office for Benefit A. I was speaking to a Nigerian customer who continuously insisted that he is entitled to more than what he’s paid. Through some difficulty with understanding what he’s saying, I understood that he asked to speak to my supervisor.
So my supervisor comes over to explain to him the exact same thing that I said for at least ten times. This went on for half an hour with a very annoyed supervisor trying to tell a very frustrated customer that he should try contacting Benefit B office to receive more benefit because he’s not entitled to any more Benefit A.
In the end, he asked “Why should I call a different number for Benefit B when I am already talking to you? It turns out that he called the wrong number as he meant to call the office handling Benefit B, the office that my supervisor was telling him to call for the past half hour.