I work for a large national roadside assistance club, and I heard this story from one of our members. The member who called in needed a fuel delivery because someone had siphoned their fuel from their van. They were obviously having a rough night, and I felt bad for them. When I got to the triage part of the script (where I make sure I’m supposed to deliver gasoline), she tells me that her vehicle runs on diesel. Fantastic! Now I know how to make her feel better, and said, “Wouldn’t it have been great to see their faces when they realized they put diesel into their car instead of gas?” Her vehicle type you couldn’t tell what kind of fuel it ran on. She laughed and I could tell that I had cheered her up immensely. Mission accomplished.
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