Repost from r/talesfromtechsupport
I work as a tier 2 tech support agent. This was a call back that I had to make roughly an hour ago because there wasn’t enough information on the trouble ticket a tier 1 agent had logged. The Customer was not irate at all but was willing to redo troubleshooting which he said he had done. This was the conversation. He will be C.
C: Hello?
Me: intro So, I understand you’re having issues with your TV.
C: Yes! I’ve tried rebooting the box. I’ve tried rebooting my modem and swapping the cables with no luck!
Me: Hmmm, can you try turning the volume up? (I saw his box should be working)
Audio can be heard
C: Oh my god. My wife is gonna kill me. I’m so embarrassed. I’m so sorry.
Me: Don’t worry! Anything else I can assist you with today?
C: No thank you.
Me: Have a good day.
The problem? His TV was on mute.
submitted by /u/devdevo1919
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