I resigned this morning after talking with my SO about my mental health. We agreed the best thing for me is not working at a call centre with how bad it made my anxiety. Remember that everyone is not cut out for a call centre job.
And a story so this doesn’t get deleted…
A man called up to check on a claim for one of his medications. Okay we get that a lot.
Me: do you happen to know the name of the medication you filed the claim for?
Guy: NO! My wife does that and she isn’t here.
Me: ah… Okay. Do you know around the time you took the medication?
Guy: July something
Me: please hold whilst I look through your account…
So I dig through his account, clicking every prescription on file… And finally after ten minutes (literally, not caller time) I finally find the claim.
Me: Thank you for holding so patiently. I have found the claim. You’ll receive the refund within 21 days. I know its a long time, but thats unfortunately the quoted time frame
Guy: 21 days?!
Me: yes sir.
Guy: what ever. hangs up