I work in software support, giving out product keys for installs, assisting with downloads, backups, and other weird software issues.
This call was for a product key I verify the account, get an email address, fill out a form and I’m done. I was reading the customer their email back to them to make sure I had it right, it was first initial last name, and said “it’s crap@company.” I tried to hold it together, but let out a giggle then she giggled, we had a good laugh and moved on. I like to hang on to the good moments like that. (I changed her name in this story, it just read like crap.)