I answer the phones for a car dealership group no matter what number you call, at any of our dealerships, unless it is someone’s direct line you are going to get me. Here is a gem that I had recently.
Me: Thank you for calling XYZ, how may I direct your call?
Cust: Yeah, so I just changed my oil a week ago, and now a light is on, it says “Service D-U-E” what does that mean?
Me: headdesk Ah, service due, that light means your cars computer says that it is ready for a regular service. Let me transfer you to the service department and they can help you out with that.
He seemed to have a good command of English, he had no accent, and he speech was fluid. How did he see D-U-E and not recognise it as the word due?