Crazy dude screams at me like he’s going to war. (longish post)

(I want to apologize in advance for formatting issues, first time poster to this subreddit..hope you enjoy) So I work in your normal everyday call center working as a csr for certain car brands. PJ: for me and CD: for crazy dude

PJ: Thank you for calling this is Jester, May I have your first and last name please?

CD: IT’S CRAZY DUDE

PJ: Ok, thank you for that sir and can I have a good call back number in case we get disconnected as well as you account number?

CD: YOU HAVE ALL THAT SHIT ON FILE THERE’S NO NEED FOR IT. (ok dude…I’m trying to do my job…breathe jester)

PJ: I completely understand sir but we have to verify into the account, so can you please give me your account number.

CD: (sighs and gives me account number but won’t give phone number)

PJ: Ok sir thank you very much for that information (verifies basic info on account so we can speak to him) and what may I help you with today?

CD: YOU AREN’T ACCEPTING MY PAPERWORK AND I WANT TO KNOW WHY. I SENT IN EVERYTHING YOU FUCKING ASKED FOR. YOU ALL ASKED FOR THE TITLE AND LIEN RELEASE TO SHOW IT WAS PAID OFF AND I SENT THAT

PJ: Ok I understand this can be very frustrating so let me look into your account and see whats going on, may I place you on a brief hold?

CD: I GUESS SO. BUT ONLY FOR 3 MINUTES.

-_- really dude.

*goes over the account and see’s he sent in one correct document but the other one says “NOT A OFFICIAL FORM OF LIEN RELEASE”

so I take him back off hold.

PJ: Ok sir thank you for your patience I do appreciate your patience what it looks like here is the document you sent in clearly states this is not a lien release we need an official document from your bank showing the lien has been released before the document is accepted.

(cue the scream.)

CD: WHAT THE HELL DO YOU MEAN IT CLEARLY SHOWS IT HAS BEEN PAID OFF. YOU ALL ARE DRIVING ME INSANE!!! (SCREAMS AT THE TOP OF HIS LUNGS)

PJ: Again, sir I understand the frustration but if you want your account to move forward you will need to go to your bank and get the corrected document and send it back to us.

CD: (cue random rant about how he lives 30+ miles away from town and he can’t do that)

PJ: Well sir I have advised you of the process, if you want the account to move forward, I have provided you with the correct information on how to proceed.

CD: YOU’RE SUCH A DUMB ASS YOU DON’T UNDERSTAND. I’M DONE TALKING TO YOU (screams at the top of his lungs again and then hangs up)

PJ: (stunned silence)

PJ: well..thank you for calling and have a nice day.

Edit: Formatting and some spelling.