Hello again all! I had an interested call today that I thought was worth mentioning. Formatting via mobile so things may be askew until I get off to fix it.
So I work as a consumer agent for a major appliance manufacturer in a southeast US office. I handle scheduling service, complaints, and directing consumers to more important divisions for special circumstances. (The fancy $8,000 PLUS brand owners, RVs, legal, out of warranty parts, etc.)
This call came in, I will be Bug, the Vile Impatient Man as VIM.
Bug: Hi I’m Bug with X! May I get your name please? (An account pulled up but people change numbers so much you can never be sure.)
VIM: SHUT YOUR GDDMN LAZY WHORE MOUTH AND GET ME A SUPERVISOR NOW!
It’s been a while since I’ve been called a whore. Especially over the phone.
Bug: Sir I apologize but without a name and reason I cannot get a supervisor, I’m certain I can help in some manner…
VIM: NO! I don’t NEED one of you dumbasses! WHERE’S MY MONEY?!?!?
Bug; …..please hold sir.
I put that ass on hold while he was still screaming, “WHERE’S MY MONEY?!” over and over again like in a torture scene out of a mobster movie. So then I start to dig in the file for some sort of reimbursement. That’s usually the thing that pisses people off. Our reimbursements take a good 3-7 weeks to process and be delivered via mail to the unlucky soul that wants money because their washer won’t wash right or they have to wait 5 precious days for service for a dishwasher…
But oh no. What I found in this man’s file was a stunning warning unlike I have ever seen. I’ve studied law, quickly got out because it wasn’t my bag but I worked for an attorney as an assistant for a good year.
On the middle most portion of the file was a all caps warning.
VIM IS MERGING INTO HARASSMENT TERRITORY. IF VIM CALLS TRANSFER HIM TO LEGAL LINE XXX-XXX-XXXX. DO NOT ENGAGE, LEAVE VIM TO US TO HANDLE FOR HIS PROPERTY DAMAGE CLAIM FORM.
Naturally once I cold transferred him to that line I read through the file in full. Amongst the detailed insults others had gotten: “Arsewipe.” “MotherFers.” “Piece of sh*t.” And plenty, plenty of others…
What is he so upset about?
A $75 property damage claim.
$75. He’s losing his mind and calling us over TWO HUNDRED TIMES in two short months over $75. $75 that legal has said is being worked on, that keeps asking him about forms they have sent him and he has never touched nor turned in.
Wow. All I could say after 5 minutes of looking was wow.