This happened about a year ago and I thought it belonged here.
Me: M Client: C
M: Hi this is Despite_Snow at Mental Health Center how may I direct your call?
C: Do you have the number for Pain Management Clinic
M: Yes, it is 555-555-5555
C: Oh I called that number already but they didn’t answer is there another number?
M: Uh, not that I know of thats the only one listed here and on their webesite
C: Oh, well are they open?
M: I’m not sure, I don’t know their hours of operation
C: Well shouldn’t you know?
M: Ma’am I don’t work there, I don’t know when thy’re open. I am assuming 8 to 5
C: But theyre not answering
M: Well, I would guess if they aren’t answering they’re probably closed
C: Oh, well I guess that makes sense (Hangs up)