Quick one from a chat history:
C: I heard you guys do that >>feature<<, and I was offered it for free, but I declined.
A: Oh, No problem. It will be $10/mo as that offer has ended, and I’d be more than happy to add it to your account right now! beep boop
C: But I was offered it for free!
A: Oh, I fully understand. That was a promotion when we were just running it out to our customers, and as you said, you had declined it. I’m afraid that promotion is no longer valid, but it’s a great pricing you’re getting right now since you’re such a great customer!
C: No, moron! You offered it me for free, I want it now!
A: Ma’am, you declined it, you said so yourself….
Cue rant about uselessness, idiocy and stupidity.
Ain’t that just the pot calling the kettle black…?
Fun-fact: she’s been with us for four months, and her payment history vs credits was 100/2000. =| =| =|