What is YOUR name?!

ME: Thank you for calling Cable Company, can I please start with your name and address?

Lady: My husbands name is Mr. Cable Customer

Me: Thank you, but I do need your name as well please.

Lady: I am on the account

Me: Can I please have your name?

Lady: My address is 123 Where I live, In a Town

Me: Ma’am I do need YOUR name please

Lady: I’m Mr Cable Customer’s Wife

Me: What is YOUR NAME

Lady: Oh, Mrs Cable Customer, I don’t know why you people have to be so difficult.