ME: Thank you for calling Cable Company, can I please start with your name and address?
Lady: My husbands name is Mr. Cable Customer
Me: Thank you, but I do need your name as well please.
Lady: I am on the account
Me: Can I please have your name?
Lady: My address is 123 Where I live, In a Town
Me: Ma’am I do need YOUR name please
Lady: I’m Mr Cable Customer’s Wife
Me: What is YOUR NAME
Lady: Oh, Mrs Cable Customer, I don’t know why you people have to be so difficult.