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If I ask you for your name, I need your name.

I work for a big cell phone company.

Me: Thanks for calling, this is u/Majahzi, can I have your name please?

Customer: This is Mike

Me: Thanks, Mike. Can I have your last name too?

C: You don’t need my last name.

Me: Yes, I do. How else am I supposed to know I’m taking to the right Mike?

C: No, I already put my phone number in the system. Do you have my account up or what?

Me: I have an account, but I don’t know if it’s yours because I don’t know your full name.

C:…

Me:…

C: I am Micheal Lastname…

Me: Perfect! How can I help you Mr. Lastname?

submitted by /u/Majahzi
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What do you think?

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