Please, for the love of all that is good in the world, if you are calling a government agency for Insurance benefits, please tell the rep your Legal Full Name when they ask. You can say “Please call me Lisa” when your name is Isabel but if they ask for your real name to pull up the account please give your real name.
I work at a call center for Medicare Part D, and so many calls today were calls that should not have taken as long as they did. I asked for names and got so many nicknames.
“Oh, my account could be under Elizabeth, I also go by Elizabeth”…then why did you tell me your name was Maria…
“My name is Jessie”
“Thank you. Okay, that does not seem to be pulling up the account. Is the spelling J-E-S-S-E”
“Oh, no, it’s J-E-S-S-I-C-A.”
Also when you have a Sr or a Jr please tell the representative that too. It’s legally in your name. Please. Please.
I don’t mind if you want to be called by a different name; I’ll call you whatever you want! But please tell me your government-legal name in order to access your information.