I work in a large mobile network call centre. This is one of my favourite calls.
Me: This guy.
Cust: The customer I spoke to.
It’s a Sunday, pretty quiet day. Call comes in.
Me: Good afternoon, thank you for calling [SERVICE PROVIDER], my name’s CuntVonCunt, how can I help?
Cust: Yeah, I’ve paid my bill on the automated system yesterday and my phone is still barred. I need you to remove it.
Me: OK, not a problem, I’ll just have to get you through security first.
(Our security protocol is account name and password. If there’s no password, you need two correct answers from a list of questions about the account; bill info, card info if that’s on the system, stuff like that. She doesn’t pass through security and gets mad about it.)
Me: I’m sorry, but I’m legally unable to make any changes on the account until we can get you through security.
Cust: ARE YOU TELLING ME THAT YOU CAN’T UNBAR MY PHONE?!
Me: Yes, I’m afraid that’s exactly what I’m telling you.
Cust: ARE YOU SERIOUS!? YOU’RE TREATING ME LIKE A GROUNDED TEENAGER! YOU’RE REALLY NOT GIVING ME BACK MY PHONE?! I’M HAVING TO USE MY DAUGHTERS PHONE TO CALL YOU! THIS IS BULLSHIT, I’M LEAVING [SERVICE PROVIDER], ITS ALL BULLSHIT!
I saw on the system she still had an amount overdue because she didn’t pay it all off with our automated system.
Good luck getting your phone unbarred, I guess.