Hello again TFCC, here’s another one of my horror stories.
I work as a customer service rep for a well known retail chain that is most notable for its high end furniture.
I have a customer on the line who requests a spanish interpreter. Alrighty, no problem. Cx was actually a gem. The interpreter was not. I go ahead and confrence the call.
Me: Alrighty guys, take over the floor-
Interpreter:HOLAAAA?! BLAH BLAH BLAH (no, she didn’t actually say that, ultimately what she did was cut me off to talk in really fast Spanish to the customer)
I’m confused as it is because I don’t know Spanish, but from the expression of the Cx, she seemed really confused.
Basically, what ended up going down was this: The Interpreter and the Customer started yelling and cutting eachother off in Spanish while I had to sit back and hear the whole thing.
Eventually the customer hangs up but what happens afterwards between me and the interpreter is where the action really starts:
Me: Ok, what happened? What does the custom-
Interpreter: SHE HUNG UP! sigh Did you not listen to the conversation? Can’t you fix something through that?
Me: Unfortunately I can’t. Since I cannot understand Spanish fluently, I am unable to understand the customer. This is why we needed the interpreter to translate the message to me so that I could assist her in the best possible way.
Int: God, you’re useless. Hangs Up
Do people just hire some crazy person off the street to do this shit?
TL;DR: I have hearing damage through a soap opera.