Caller: I won’t pay this bill if you won’t give me free equipment!
Me: Ma’am, we don’t have anything running in terms of offer at the moment, however here’s some affordable opt…
Caller: No, I want a freebie or I will cancel my account!
(Now usually that is dealt with by another team but they weren’t available yet)
Me: Ok, your service is now inactive. You will receive a final bill within a month. Have a good day!
I’m pretty sure I’ll get pulled up over this call but whatever…felt good. 😊