I had a call today that went something like this.
Me: Hi its Wikwoo from your wireless department at (insert large Canadian carrier) can I get your name please?
cx: Yeah its (name)
At this point the software hadn’t brought up his account so I asked for his acc. number and searched manually. Nothing. Decided to search by name and address.
Me: Whats your address?
cx: (address) Florida.
I thought it was a little odd but customers are allowed to have a US billing address so I kept searching.
Me: …I can’t seem to find your account.
cx: Ok let me explain my problem while you’re looking – I went into a retail store and they gave me an offer to buy out my phone, I want to take it and they said I could do it over the phone.
Being very confused I decided to just make conversation.
Me: What city was the store in?
cx: Palm Beach.
Me: ???????? What carrier are you with?
cx: Sprint, isn’t that you guys?
Me: Sir, this is (huge canadian carrier), were a carrier up in Canada.
cx: ARE YOU SERIOUS?!?!
Me: …Yeah. I have no idea why the sprint store gave you this number.
cx: OK WELL I GUESS I’M GOING BACK THERE WTF IS WRONG WITH THAT STORE??
Me: Ok bye. takes 20 seconds to hang up and I’m not allowed too
My question is – Why the fuck did the Sprint store in PALM BEACH give this guy the phone number to a Canadian cell phone carrier?
submitted by /u/Wikwoo
[link] [comments]