I work in a medical call center for a major hospital.
My supervisor is a micromanaging pain. She said any problems to page the on call supervisor. Tonight my coworker found someone to cover for her but the person covering isn’t trained on 85% of the queues. Ok fine but one of the queues is where we triage patients to speak with a nurse. I am supposed to take a 30 minute off the phone break for lunch. In good faith I can not leave that line unattended. So I paged the on call supervisor (like I was told to do) and asked about my 30 minute lunch……
Me: *explains everything above to on call supervisor and asks what to do.*
On-call supervisor: I don’t know, you woke me up for this?!? Did you not realize that this was happening?
Me: I didn’t know what covering person was trained on until I am 8 calls in waiting.
On-call supervisor: well call your supervisor. Have a good night.
Edit: because I am a semi decent person I am not taking my break because in good faith I can’t leave that queue unattended