I’ve stopped asking customers how they are doing.


I got so tired of people responding, “lt depends on how this call is going to go” it was so infuriating it was like right of the bat I know this is going to be a bad call. Now its first and last name and how can I help you? No more pleasant greeting from me.


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i’m really good at my job, but i feel bad when i go home

I’m not angry at you, it’s your company