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Anyone else feel like a sociopath?

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I don’t know what it is but when customers give me sob stories, try guilt tripping me and just generally try to elicit sympathy I don’t care. I either feel nothing or it annoys me. Even if they tell me they’re dying, I don’t care anymore.

Is this normal? Should I be worried?

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can you get fired for something like this?

When the client doesn’t want to pay for ACW