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Background:I worked 6 yrs. on the phones. Unhooked myself this past July..join me and leave!!)
Your alarm goes off and you hit “Snooze” as many times as allowed. Your mind is full of reluctance and pure fucking dread. Another day, another god-knows how many calls..the repetition..explaining things to idiots..you just want to hide, call in,Anything. You are so burnt out you pray for something to disrupt your commute: a blinding ice storm, a foot of snow..a flood..you pray lightning hits every generator in the building..you pray the system goes completely down..anything short of cataclysm to shut the building down.
You arrive..you force yourself out of the car and drag yourself to your desk. You try to delay the inevitable..log in slower,play the “I gotta restart!” card but pretty soon you stand at the edge of the cliff..You are NOT ready to go into “Ready”. The team lead approaches you because your every move and word you speak is being tracked: “Are you okay? What’s taking so long to get in?” Here come the calls: One after another of the entitled,the clueless and jerks. Your brain can’t adjust between calls..the ACW police are onto you..you try to figure out a way to break your computer..time is moving so slow it’s actually standing still. You look around at the team leads and the fortunate others laughing and playing on their phones..they can breathe,they’re not the ones taking these fucking calls..they can sit there and tell you “You got this!!” and hand out high-fives and candy all day because they can. The day drags,your breaks are too short..you feel sick,like you’re sleepwalking through a nightmare..you are just a component plugged into a stupid machine..the headset is a leash..your whole day you are tied to this clock that tracks you..you have to be in some setting all day,never free: “Ready”,”Break”,”Meeting”,”ACW”,Etc…you are just a robot tied to your leash barely with a chance to breathe or think. The calls keep coming .it’s merciless..endless..you dream of escape..of sleep..of silence. All reprieves are temporary for the call center agent as tomorrow it all starts again.
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