When the caller only gives you half the story and it takes ages to get them to tell you what happened.

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This can be annoying, I had one the other day,

So then of course they’ve called me and I was angry, who wouldn’t be and the upshot is they’ve said they would send me a letter with all this in it but I want something more done about it!

Sir, I have no idea what you are talking about.

Them, when they called me. And the letter.Obviously.

Oh obviously, yes.

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