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Spoke to a customer today, following up on a complaint, hasn’t received his deeds to his property from 2007, not my department but anyway. This gem of a comment “my sister is a finance journalist and if you don’t fix this for me shes going to write an exposé on how I’ve been treated by your staff”. Okay buddy, go ahead, no the director wont talk to you, tbh I doubt he even knows I exist so no i cant set up a meeting. Land registry (which has nothing to so with us) could have had his deeds for him 3 months ago if he’d asked them like he was told.
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