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People who use their title over the phone

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Me: thank you for calling XXX, who do I have the pleasure of speaking with?
Cust: this is DOCTOR John Smith
Me: hello John, how can I help you…..

I hated when calls started like this, you just knew it was going to be a condescending douche on the line. I may work in a call center but don’t think I am going to let this crap get started

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Things customers say

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