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I work for an insurance/roadside company and got this doozy today…
M is me and C is crazy caller.
M: Thank you for calling ABC this is oakandiron in sales, how can I help you?
C: You’re supposed to be helping me!
M: How can I help you?
C: You’re supposed to help me!
M: Yes, how can I help you?
C: She put me on hold! You’re supposed to be helping ME!
M: Ma’am how can I help you?
C: YOU’RE SUPPOSED TO BE HELPING ME!
M: Too stunned to speak
C: Oh forget it *click*
Sounds like the rep dropped her in the queue because we’re too understaffed and/or she’s a grade A awful human but most reasonable people would just give me the reason for their call. Imagine sitting on hold only to throw a fit.
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