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The level of micro-management at call centers is deranged. It’s like being in a virtual prison.

I mean, I guess it depends on the type of call center you work at, but I dunno. Last year throughout most of 2021, I had a virtual call center job. It was work from home and not an actual call center, but still…I don’t recommend working at a call center of any kind unless you have no other option.

The company was called Harte Hanks, and my gosh, what an absolute shit-show it was. I no longer work there, so I don’t mind in the least, sharing what company it was. Now I’m curious as to whether anyone else who worked for that company has ever posted on this subreddit. But anyway…

I don’t think I’ve ever had a job where you get monitored and micro-managed so much. It’s like a virtual prison.

The QA’s who listen to your calls and nitpick every tiny detail, the insane metrics you have to meet, being marked for “work avoidance” if you have calls that are less than 5 minutes long, how you’ll get marked down if you’re even one minute and one second late to your shift, etc. The list goes on. I’m pretty sure even first-graders have more freedom in the classroom.

And that’s not even getting into the calls themselves. Some people are quite nice, but then you have people ready to tear your head off before you can even get a word in. Blaming me for leaving them homeless (I took calls for unemployment), another person telling me “I’ll hunt you down and kill your family”, etc. We weren’t allowed to hang up on rude people, but I did if quite often anyway, lol. I didn’t give a fuck and you’re not going to talk to me any kind of way. I was like BYE.

I know I’m making working at a call center sound like a straight up horror movie, but I just needed to vent. I think everyone needs to work in a call center environment for 6 months (or any sort of customer service), just so they know what it’s like. People who work at call centers are human beings too, and it sucks to be treated like scum by people who don’t give a fuck about you.

Edit: Also, the virtual trainer there was an absolute cunt to everyone in the class. She was just a rude, insufferable piece of human garbage (ended up getting demoted because so many people in the training class were emailing the higher ups and complaining about her, and many people left the class because she was such a waste of human life). People like that are all the more reason I hated that job with a passion.

What do you think?

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I just started working and I don’t understand most of the stuff

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