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I quit my call center job today – I’m just not cut out for this work, and I have great respect for anyone who is able to do this job for years on end. It’s really tough, and you guys are amazing for sticking with it!
Now that I’m done, though, I thought I would share some of the funnier moments over the last 10 months on this job
1. Where are you?
Me: what state are you in?
Cust: the United States
Me: …okay, but which state in the United States?
Cust: America
Me: there are *fifty states* in the United States of America. Which one of those fifty states are you currently in?
Cust: Ooooh. Tennessee.
2. Parenting Fail
Me: okay ma’am, the next thing you need to do is [description of troubleshooting step].
Cust: okay, and where is that? Sorry, I’m not good at this.
Me: no problem, it’s –
Cust 12 year old son in the background: oh my GOD you’re so F$#&ING DUMB!!!
Cust: [the agent] can hear you!
Me: …um, it’s [place on phone]. Do you see it?
Cust: yes, thank you.
12 year old: -still screaming in the background-
3. The Interpreter
Had a customer call in who was deaf and using a professional interpreter from a service. I was on the phone with them for almost an hour setting up child accounts for the customer’s two kids and making sure everything worked, and nothing particularly funny happened but honestly it was just a nice call where the caller and the interpreter both thanked me multiple times for being so patient and helpful and it makes me smile whenever I remember it
4. 16 is not 18
Me: can you please verify your date of birth?
Cust: [DOB from 2006]
Me: okay, so your account is restricted because you’re 16. You can wait until you turn 18, or have an adult set up a family account for you –
Cust: why can’t I use it now?
Me: because you’re underage. If you want to use it now, I can walk an adult through the setup for a family account –
Cust: but that doesn’t make sense, why can’t I use it now???
Me: because you’re a minor.
Cust: you aren’t answering my question!
[This went on for about 3 minutes before she shouted at me to speak to my manager]
5. SSN (multiple customers, many different calls. Each time I was looking at the SSN for the customer on my screen.)
Me: can I please have the last four of your Social security number?
Cust: I don’t have one.
xx
Me: can I please have the last four of your Social security number?
Cust: … I need to call my mom, can I call you back?
xx
Me: can I please have the last four of your Social security number?
Cust: I never gave [company] that information and you shouldn’t be asking for it!
xx
Me: can I please have the last four of your Social security number?
Cust: what’s that??
Me: the number assigned to you by the government shortly after you’re born.
Cust: I wasn’t.
Me: sir I can assure you that you were born, otherwise you wouldn’t be speaking to me.
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