Me: I can add a password to your account to make it easier if you call in the future. You can have your first pets name, or I can read out the other options if you prefer
Me: *reads out other options*
Customer: first pets name
Me: okay, what’s the answer for that one
Customer: I haven’t got a pet
Me: okay you can choose another one if you want?
Me: you want me to put cat?
Me: okay so your reminder will be your first pets name and I’ve set the password to be cat
Customer: yes cat