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I’ve been working at a contact centre for 6 months-ish. It started out okay but quickly got too much as we kept getting more responsibilities, more calls, yet no increase in pay. We also used to have paid breaks but they got rid of that as to quote the manager, “we are all here to serve our customers”. It got to the point where I would feel super anxious before every shift and just end up feeling miserable with callers yelling at me, berating me, and being super rude. I had enough and wrote my resignation today. Personally, I would never try to get a job in a call centre ever again. I’ve been a lurker here for months but I just want to say you guys are doing amazing and you’re doing your best!
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