I just got off a call to arrange a delivery of an armchair to another state in Australia (VIC to NSW).
Our next available run is not until the very start of April so upon hearing this “totally unacceptable and offensive” news, she wanted some assurances on that date…
Cx: “People in this country have forgotten what service is about. People are so horrible. I need assurances – **guarantees** \- that I will be getting my chair on that date. Even if you all die, I need that chair.”
Me: “…. So, even if we all die, you need a message to be sure that you will be getting your chair on that date?”
It is literally an armchair.