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This is a bit of a vent for me. I just got a bad grade because I was unable to help a CMR. Simply put, depending on where you made the purchase (online or at the store) I may not be able to help you simply because we don’t have access to the store’s records. I told this to a client and they gave me the lowest grade possible, which will affect my monthly bonus, simply because of company policy.
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Do you know what I’d do next time? I’d send them somewhere else, I’d make them believe someone else will help them, I’ll give them a fake number if I have to, just so that they think someone out there will help them so I don’t have to risk my hard-earned money because some idiot customer doesn’t understand that grading me is not the same as grading the company. Fuck you lady, whoever you are, I hope none ever fix the problem you have, caused by you BTW. And fuck you company, stupid fucking bonus policies
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