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This a short but creepy one for ya’ll.
Due to the nature of the call centre I work in my first and last name are listed on what we do including my email signature.
I was the third person to speak to this caller today and managed to help resolve their issue after they were frustrated with the previous reps.
As a part of this I happened to have sent them an email. They then used my signature to track me down on social media, despite none of my details being public, and sent me a message thanking me a couple hours later.
When you have to preface your message with “hope you don’t get weirded out” then you’re going to weird me out….
Tldr: Caller messages me on social media after helping resolve her issue and throughly weirds me out.
Edit: Since I’m still getting comments about it. I was intentionally vauge about why we have to use our legal names, although some of you seem to have an idea of why. I do not work in a regular call centre and neither me nor my colleagues are customer service reps, I used this term for anonymity and ease of reading.
Please stop asking me to fight getting this policy changed as it would involve changing the law in my country and it is this way for a good reason. I have since changed my name on social media and already had the rest of my details as private.
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