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I work in a call center as a person who places orders. I have the same types of conversations all day.
1. Yes I can tell you an estimated arrival date for all of our stuff that is currently available. I know you didn’t order anything yet but we can already tell based on your location.
2. When the item you want is in backorder.. Do Not Wait till later to order. We allow pre orders so whoever already got the item will be shipped it first and your “later” will probably mean it’s out of stock again. They still tell me they will wait most of the time.
4. “That’s not the price in my book!” Well that magazine is either old (From many a season ago), or it’s past the sale date and the promotion ended. The price I’ve given is right and most accurate.
5. “Your out of everything?!” Well, not everything but the popular items you tried to order that literally 100,000 other people also wanted means that waiting three weeks to order results in us running out of things.
6. People still trying to order out of the Christmas magazine and “Shocked Pikachu face” when we don’t have it.
7. I have to get your payment information before I can tell you the total with shipping and processing. Yes really, no you haven’t actually paid till I finalize the order. No, I will not finalize the order till you verbally agree that the price.
8. Other than items for sale in the book, we don’t offer discounts. Zero, none, nada. There is no shipping discount. There is no free shipping. There is no vetran, senior, military, rewards club, cat lover, dog lover, or I just want it cheaper discounts.
9. I don’t have a manager for you to talk to. He’s rarely in and when he is in he’s more concerned if I reach my QA goals then anything you have to say. So might as well not bother.
10. Certain things I have to read, out load, verbatim. If you didn’t understand it then I can say it a different way. If I am talking don’t interrupt me and don’t try to steamroll the call. I have steps that must be completed in order, or you ain’t going anywhere.
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