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PIN Reset Shenanigans

Had this conversation today:

Customer: I reset my PIN and it’s not working.

Me: I am sorry to hear that and I am happy to assist. When did you reset it?

Customer: Today, but I entered my original PIN and it didn’t work.

Me: ….OK….Did you try entering the new PIN you created?

Customer: Not yet.’

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Don’t Answer Questions

Blood-curdling screams over the phone.