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So I work as a over the phone interpreter. I get calls from doctors, customer service from american companies that want to comunicate with their spanish speaking customers and I interpreter back and forth between english and spanish, Ill post the conversation in english but just know I had to translate into english what he customer was saying.
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This particular call was from a insurance company, they did the insurance for rental cars and this gentlemen got involved in an accident recetly. They were calling him to take a statement of what happened, the call was longer than an hour, but here are the most unbelieveable snipets:
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IA: Insurance agent
C: customer
Me: me!
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IA: so where were you heading at the time of the accident?
C: I took a break form my job that week, I had been running erands with my family since it was my day off, I just had picked up my cousin and we were heading to the beach with other people
IA: on a sunday night?
C: uhm… yes, we made reservations and everything
IA: ok I’ll need the names and telephone numbers or the people waiting for you at the beach
C: i dont feel comfortable sharing other peoples information. These are people with high economic/social standing and they value their privacy a lot, id have to ask them first before i give you that information
IA: Ok now Im confused, first you said you were going to see your family, now they are people with high social standing?
C: … yes, I can provide that information later. Anyway, I was going to the beach with some friends
IA: SIR, SIR, you keep changing your story, now you’re saying there are some “FRIENDS” involved? are they friends or family? which one is it?
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the customer was answering the questions as best as he could but either the insurance rep was a moron, or was out go get him
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IA: so, you were going to the beach?
C: well technically I was heading to my partners home to change clothes and get my stuff for my vacation, i never got to the beach because of the accident
IA: Partner? what does that mean? who do live with?
C: my girlfriend, and her mom
IA: ok but its still not clear to me, why did you rent a car?
C: I already told you, vacations
IA: you only rented the car for 3 days, and didnt leave the state, I just want to understand why did you rent the car?
C: my mother in law is sick, my partner cant be unavailable for too long or go too far away, we decided to go to a nearby beach
IA: SIR, now youre saying “mother in law”? who is this person? I thought you were not married, Im so confused
me: (what?)
C: my mother in law is my girlfriends mom.
IA: anyway, I see (lady’s name) as you lawyer, is that correct?
C: no, I dont know who that person is
IA: person? what do you mean?
C: uhm… the name you just gave me, i dont know who she is, i dont know that person
IA: SIR, I wasnt asking about a person, I was asking about a lawyer
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What do ya’ll think? was the rep dumb, trying to look good on record or out to get a customer out of the coverage?
